Digital Warranty Activation Management System (DWAM) is a software solution that automates the process of validating product warranties. It streamlines the entire warranty activation process, making it easier for manufacturers, retailers, and customers to manage warranty claims.
There are several issues that can obstruct a brand's ability to keep its customers happy when providing a warranty for their products.
Some of these issues include:
Lack of customer awareness: Customers may not be aware that a warranty exists for the product or may not know how to activate the warranty. This can result in customers failing to take advantage of the warranty, leading to dissatisfaction with the product.
Complex warranty terms: Many warranties come with complex terms and conditions that can be difficult for customers to understand. This can lead to confusion and frustration, especially if customers are not clear on what is covered by the warranty. Inadequate customer support: Brands need to provide adequate customer support to help customers with any issues they may face when making a warranty claim. If customers have a negative experience when trying to claim a warranty, they may be less likely to buy products from that brand in the future.
Limited warranty coverage: Customers may be disappointed if the warranty does not cover the issues that they are experiencing with the product. Brands need to make sure that their warranties provide adequate coverage for common issues that customers may face.
Lengthy claim processing times: If customers have to wait a long time for their warranty claim to be processed, they may become frustrated and unhappy with the brand. Brands need to ensure that their warranty claims processing times are reasonable and that customers are kept informed of the status of their claim.